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 CRING! POINT – Request to Delete Account and Personal Data 

 

Welcome to the official data deletion request page for CRING! POINT - Request to Delete Account and Personal Data, At CRING! POINT, we prioritize the privacy and security of our users. We believe that every user should have complete control over their personal information. In line with our privacy commitments and in compliance with Google Play’s Data Safety policies, Indonesia’s Personal Data Protection Law, and global standards such as the GDPR, we provide this dedicated page to help you manage your data. 

 

This page allows you to submit a formal request to either delete all personal datal associated with your account or to permanently close your account along with all related data. 

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We offer two types of requests to meet your needs: 

1. Request to Permanently Delete Your Account and Associated Data 

This option is intended for users who no longer wish to use CRING! POINT and would like to permanently delete their account. Once your request is verified and processed, your account and all associated data will be permanently removed from our system and cannot be restored. 

The data that will be deleted includes: 

  • Login credentials such as your registered phone number or email address 

  • Merchant or business profile information 

  • Transaction history and sales records 

  • App preferences and configuration settings 

  • Any customer data linked to your account 

To request a permanent deletion of your account and data, please complete the following form on CRING! Point application. Please note that once this request is completed, your account cannot be reactivated. 

 

2. Request to Delete Personal Data Only (Keep Account Active) 

If you would like to continue using the CRING! POINT application but wish to delete your previously stored personal data, this option allows you to do so without closing your account. This includes deleting usage logs, transaction history, device preferences, and other personal data, while keeping your login credentials and access intact. 

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After this request is processed, you will still be able to log in to your account. However, any personalized features or usage history may be reset. 

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To request the deletion of personal data while keeping your account active, please complete the following form on CRING! Point application.  

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How to Delete Your Account from Within the App 

If you prefer to delete your account directly from the CRING! POINT mobile application, please follow these steps: 

  1. Log in to the CRING! POINT application using your registered credentials 

  2. Go to the Profile menu located at the top right corner 

  3. Select the option labeled Close Account 

  4. The app will show an information screen with warnings and details based on your account type 

  5. Tap Close Account Now to proceed 

  6. Enter a reason for closing the account if desired (optional) 

  7. Confirm your decision by selecting Yes, Close My Account 

A confirmation screen will appear and your account will be closed 

 

If you are a merchant owner, you must ensure the following before closing your account: 

  • All billing and payment activities have been completed 

  • No pending or active transactions remain 

  • All cashier or staff accounts have been removed 

  • The store profile has been deactivated from the merchant dashboard 

Once the account is closed, access will be revoked and all related data will be deleted permanently. 

Information Required for Processing Your Request 

To securely and accurately process your request, please provide the following information in the form: 

  • Your full name or business name 

  • Registered  email address associated with your account 

  • The type of request you are submitting 

  • Account and data deletion, or 

  • Data-only deletion 

  • The last date you accessed or used the app 

  • Optional explanation or reason for your request 

 

We will use this information solely to verify your identity and complete your request securely. 

Processing Timeline 

All valid requests will be reviewed and processed within two bussines hours. You will receive a confirmation once your request has been completed. 

If we are unable to verify your identity or need more details, we will reach out to you using the contact information you provided. 

 

Important Notes 

  • Permanent account deletion cannot be undone. You will lose access to all features and data. 

  • Data-only deletion will remove personal records and history, but your account remains active 

  • Merchant account owners must ensure their outlet and team accounts are properly deactivated before submitting a closure request 

 

Support and Assistance 

If you encounter any issues or have questions about this process, our support team is available to assist you. 

Contact information: 
Email: info@cringpoint.id 
Phone: +62 21 54314531 
Office hours: Monday to Friday, 9:00 AM to 6:00 PM GMT+7 

 

Privacy Commitment 

We are committed to protecting your data. All deletion requests are handled with transparency, security, and in accordance with applicable laws. For full information about how we collect, use, and protect your data, please read our Privacy Policy at  here.

 

At CRING! POINT, your data belongs to you. Whether you want to delete your account permanently or simply remove personal information, we are here to ensure your request is honored with integrity and care. 

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